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Your Little Miss greatly values the satisfaction of its customers.
If you have a question or complaint, feel free to contact us by email at [email protected] or by telephone on +31 85 - 773 53 53
We are available on working days from 10 a.m. to 4 p.m. If you cannot reach us directly, we will call you back as soon as possible. Emails and chat messages are being answered as soon as possible, but surely within 24 hours on working days.
Unfortunately this is not possible, as there’s no physical store.
Your Little Miss ships to all countries in Europe. The packaging and shipping costs are always € 2.50 for letterbox mail. For orders over € 20, no shipping costs will be charged.
If the order is received before 5 p.m., the order will be shipped the same day. During busy periods this may take one extra day. Because we sent your order through letter post, you will not receive a Track & Trace code.
HOLIDAYS
Please note that no orders can be shipped on Dutch public holidays. Please note that if you place your order around this time, it may take longer for your package to arrive. There may be a delay, especially during the month of December.
Returns
If you want to exchange or return something, you must report this to us within 14 days after receiving your order. We kindly ask you to use the following procedure:
YLM GroupKapelstraat 12A1404HX, BussumThe Netherlands
At the bottom of the shopping bag you find the “ discount code” field.
Note that discount codes cannot be applied afterwards! This must always be done while ordering.
If the discount code does not work, it may have expired or something else is going on. We can sort this out for you. Please note: always do this before ordering because it is not possible to apply the discount code afterwards.
A maximum of one code can be applied per order.
It is not possible to apply a discount code afterwards to an order that has already been completed. Always contact us before ordering if you have a question about applying the discount code.
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